Return Policy
RETURN POLICY
An Influencer who encounters a situation that might merit a return should immediately contact Customer Service.
Bod•ē Pro offers a 30-day, unconditional, 100% product money-back guarantee (excludes tax and shipping) on its Bod•ē Pro products. Bod•ē Pro products sold to Taiwan Influencers have a 30-day, unopened, 100% product money-back guarantee. Bod•ē Pro products sold to the European Territory Influencers have a 14-day, unopened and in restockable condition, 100% product money-back guarantee. For Japan returns, please refer to Addendum A incorporated herein. Locations can be found in the Contact Details section incorporated in these policies.
TERMS AND CONDITIONS
The purpose of the 30-day, 100% product money-back guarantee is to allow Bod•ē Pro Customers to try our products and return them if they are not satisfied. This means that if a product is sold by the case, pack, or box, the Customer or Influencer can try one can or one sachet in the case, pack or box, and return the rest of the unopened and resalable products in the case, pack or box for a 100% product refund. The Customer or Influencer cannot drink or use multiple products and expect a full refund. Products are not marketable if they are unusable (shelf life has expired or product has been opened or damaged), or they were sold as seasonal, discontinued, or special promotion products.
Any Influencer found manipulating Bod•ē Pro ’s money-back guarantee will be subject to disciplinary action, up to and including suspension and/or termination of his or her Bod•ē Pro membership. In this regard, Bod•ē Pro, in its sole discretion, can vary its satisfaction guarantee policy if an Influencer’s or Customer’s return requests become unreasonable.
A Customer Services agent will assist you with the proper procedure for returning product. To insure accurate processing of returned orders, in no case should an Influencer or Customer return a shipment before speaking with a Customer Service representative. To eliminate errors in processing, any product returned not accompanied by a Return Merchandise Authorization Number (RMA) will result in the Influencer’s account being temporarily placed in a “hold” status pending resolution of the issue. Your cooperation is appreciated.
Once you have contacted Customer Services and received your RMA number, please mail your return to the
appropriate Bod•ē Pro Returns Centers. Locations can be found in the Contact Details section incorporated in these policies. Please ensure that you clearly mark the RMA number outside of each returned box.
Any merchandise being returned to our Bod•ē Pro Returns Centers must be sent pre-paid. Influencers are encouraged to use a traceable means of transport, as Bod•ē Pro is not responsible for items lost in transport.
A credit will be issued for 100% of the product purchase price, less shipping and handling, to the credit card originally used for payment or by the original payment method. When an Influencer pays for product with a bank draft and then returns the product, there will be a minimum of thirty (30) days before a refund check will be issued unless the Influencer provides a copy of the paid bank draft from his or her financial institution. The 30-day waiting period will begin the day the order is shipped. After the waiting period
has expired and Bod•ē Pro has received the returned product, a refund check will be issued for 100% of the product order, less shipping and handling, provided the bank draft has cleared.
